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Free Return Shipping and Exchange Information

Policy

CYBERSWIM is dedicated to helping you find the perfect swimwear and ensuring you are thoroughly pleased with your purchase.  We will gladly replace, exchange, or refund your purchase within 20 days of purchase as long as items are in original condition, unworn, unwashed, with all tags attached, and panty protective strip intact.  No refund will be issued for products not meeting this criteria.  Returns lost or damaged in transit are the customer’s responsibility.

To process a return and refund faster, verify merchandise meets return criteria and complete the form on the CONTACT US page by entering all required information in the comment box:

  • Return Tracking Number
  • Original Order Number
  • SKU(s) Returning and Reason for Return
  • Verify returning style(s) are in NEW condition: unworn, unwashed, with all tags attached, and panty protective strip intact

 

Exchange with Free Shipping

To make an exchange simply place new order for the desired style and select free shipping method during checkout. 

Then, please review our Return and Exchange Policy above to ensure unwanted item(s) meet the return criteria.  Complete the return form received with initial order in its entirety.  Be certain to include new order number in the replacement order number field.  Place the return form and original packing slip with your unwanted item(s) in the original mailer.  Affix the return shipping label provided with your initial order to the mailer and seal.  We will refund your original method of payment for the returned merchandise.  We do NOT refund original shipping and handling charges.  After we received your item(s), please allow up to 48 hours for your return to be processed and up to 15 days to post to your credit card. 

 

Return for Refund with Free Shipping

To process a return for refund, please review our Return and Exchange Policy above to ensure item(s) meet the return criteria.  Then, complete the return form in its entirety.  Place the return form and original packing slip with your unwanted item(s) in the original mailer.  Affix the return shipping label provided with your initial order to the mailer and seal.  We will refund your original method of payment for the returned merchandise.  We do NOT refund original shipping and handling charges.  After we received your item(s), please allow up to 48 hours for your return to be processed and up to 15 days to post to your credit card. 

 

CYBERSWIM RETURN FORM

  Original Order Number:

  Please Check One:

         ☐ Return for Refund    ☐ Exchange (replacement order number ____________________________________________________)      

SKU

Description

Size

Color

Qty

Code*

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

*RETURN CODES
    A.  Too Tight
    B.  Too Loose
    C.  Too Short
    D.  Too Long
    E.  Wrong Size Shipped
    F.  Wrong Size Ordered
    G. Not As Pictured
    H.  Damaged/Defective
    I.  Arrived Late
   J.  Not Like Color
    K.  Not Like Style
    L.  Poor Quality
    M.  Other - please explain: