Hassle Free Returns and Exchanges

Returns

• For a full refund on your credit card (minus shipping and handling costs and if applicable, custom fees), your return must be postmarked within 10 business days after you receive your order.
• All returned merchandise must be in "as-received" condition with tags and panty liners in place. If items are soiled, damaged, worn, used or in other than as received condition, they will be returned to the customer.
• Returns are simple. Continental USA and Canada use the UPS label in your package. Pay nothing up front, a charge of $7.95/ USA customers and $15.00/ Canadian customers will be deducted from your refund/exchange. UPS return labels are not available for international orders from countries other than Canada. Note the Return Tracking # or keep the bottom part of the return label with the Return Tracking # for your records. The tracking number will allow you to track your return package at www.UPS.com.
• Shipping/handling charges and if applicable, custom fees are NON-REFUNDABLE.
• All returns postmarked 30 business days after you receive your order are eligible for Cyberswim Merchandise Credit only.
• Merchandise credit is non-refundable.
• Merchandise received after 90 days of ship date will not be accepted for credit, exchange or refund. The items will be returned to sender.
• Items purchased anywhere other than Cyberswim will be returned to the customer.
• Please include a copy of your Packing List and state the reason for return.
• You choose the return shipping method - for your security; we recommend you insure your package.
• Drop it off at any UPS drop box. Click here to locate a UPS drop box or give the package to any UPS driver.

Send to

via UPS/ FedEx:

Cyberswim Returns Service
519 George Street
Pen Argyl, PA 18072

via US Postal Service:

Cyberswim Returns Service
519 George Street
Pen Argyl, PA 18072

Return Instructions for Canadian Customers

Please follow these guidelines when returning or exchanging your Miraclesuit purchase at Cyberswim.

• Place return shipping label on outside of package.
• Note the styles you are returning on the blue invoice enclosed in your order. Cross out any styles that you are keeping.
• To ensure that your return is expedited through the postal system, you must secure the invoice to the outside of the package. It must be readily identifiable to postal and customs agents.
• Drop the package at any authorized UPS outlet or drop box for return to the US.
• You will be notified by email when your exchange or refund is processed and shipped.

Refunds

• As soon as we process your returned merchandise, the credit card you used to pay for your original order will be credited if you are due a refund. (You'll see the credit in 1-2 billing cycles on your statement.) Please allow 10-14 business days from when we receive your return for processing.
• Customers with email addresses on file will receive an email detailing the date the refund was processed and the amount.
• Shipping/handling charges and if applicable, custom fees are NON-REFUNDABLE.

Exchanges

• Exchanges are shipped free via regular delivery (limit 2 exchanges within 30 days). To upgrade to a faster shipping method, please send an email to service@cyberswim.com or contact Customer Service at 1-800-291-2943. You will be charged the difference between the regular ship method and the upgrade option you select.
• We normally process exchanges upon receipt of the returned package. Your credit card will be credited or charged according to the difference between your returned item and your new item.
• Customers with email addresses on file will receive an email detailing the date the exchange was processed and the monetary difference, if any, that will appear on your credit card.
• In the event that you would like your new item to be sent to you prior to Cyberswim's receipt of your returned item, your credit card will be charged in full for the cost of the new item at the time it is shipped to you. Your account will then be credited for the amount of the returned item at the time it is received by Cyberswim. Your credit card statement will reflect two transactions; a sale and a return.
• Shipping/handling charges and if applicable, custom fees are NON-REFUNDABLE.

As always, Cyberswim stands behind the products we sell. If for any reason you are not satisfied, please email us at service@cyberswim.com or phone us at 1-800-291-2943, and we will try our best to remedy the problem as quickly as possible. Your satisfaction is our top priority!